At SHONATI, we aim to provide a clear and reliable delivery experience across the UAE.
Delivery availability, timing, and applicable charges may vary depending on the destination,
order size, product availability, and delivery requirements.
Please review the information below before placing your order or contact our team
if you need delivery information for a specific product or location.
Delivery Across the UAE
Delivery is available for eligible SHONATI orders within the United Arab Emirates,
subject to product availability and delivery coverage for the selected location.
Certain remote or restricted locations may require additional delivery time
or alternative delivery arrangements.
Estimated Delivery Time
Most eligible orders are expected to be delivered within
2–5 business days after payment has been successfully confirmed
and the ordered products are available for dispatch.
The actual delivery time may vary depending on the destination,
order size, product availability, public holidays, peak shopping periods,
operational conditions, or other circumstances affecting delivery.
Delivery timeframes are estimates and should not be considered guaranteed
unless specifically confirmed by SHONATI.
Payment Confirmation & Order Processing
Order processing begins after successful payment confirmation.
Orders with pending, unsuccessful, incomplete, or unverified payments
may not be prepared or dispatched until payment has been successfully confirmed.
Product availability may also be verified before dispatch.
If an ordered product becomes unavailable, our team may contact you
with further information or available alternatives.
Delivery Charges
Delivery charges, where applicable, may depend on the delivery location,
order size, product dimensions, weight, and any applicable delivery offer or promotion.
Any applicable delivery charge will be communicated or displayed
before the order is confirmed whenever possible.
SHONATI may introduce free or discounted delivery offers from time to time.
Such offers may be subject to minimum purchase values, eligible products,
delivery locations, promotional periods, or other applicable conditions.
Order Preparation & Dispatch
Once payment and product availability have been confirmed,
eligible orders will be prepared for dispatch.
Large orders, multiple-item orders, oversized products,
or products requiring special handling may require additional preparation
or delivery arrangements.
Delivery Address
Customers are responsible for providing accurate and complete delivery information,
including:
- Recipient name.
- Valid UAE contact number.
- Emirate and area.
- Building, villa, office, or apartment details where applicable.
- Any additional information required to locate the delivery address.
Incorrect or incomplete delivery information may result in delivery delays
or unsuccessful delivery attempts.
Changing Your Delivery Address
If you need to change your delivery address,
please contact SHONATI as soon as possible.
Once an order has been prepared for dispatch or handed over for delivery,
changing the delivery address may no longer be possible
or may result in additional delivery time or charges.
Order Tracking & Delivery Updates
Where tracking or delivery status information is available,
it may be provided after the order has been dispatched.
Customers may also contact SHONATI for assistance with the status
of an eligible order.
Remote & Restricted Locations
Delivery to certain remote, restricted, or difficult-to-access locations
may require additional time or special arrangements.
If standard delivery is unavailable for a particular location,
our team may contact the customer to discuss the available options.
Failed Delivery Attempts
Delivery may be unsuccessful if the recipient cannot be reached,
the delivery address is incorrect or incomplete,
access to the location is restricted,
or no authorised person is available to receive the order.
Additional delivery arrangements or charges may apply
where a new delivery attempt is required.
Receiving Your Order
We recommend checking the package and product condition when receiving your order.
If the parcel appears damaged, opened, or tampered with,
please take clear photographs before opening it where possible.
If you receive an incorrect product, notice missing items,
or identify visible delivery-related damage,
please contact SHONATI as soon as reasonably possible.
Damaged, Missing or Incorrect Orders
To help us review a delivery issue efficiently,
customers may be asked to provide:
- Order or purchase information.
- Photographs of the package.
- Photographs of the product and any visible damage.
- Details of any missing or incorrect item.
Each case will be reviewed based on the available information
and the applicable delivery, return, or warranty conditions.
Delivery During Promotions & Public Holidays
Delivery may take longer during major promotions,
high-demand periods, public holidays, seasonal campaigns,
or other periods of increased order volume.
We will aim to provide updated delivery information
where a significant delay affecting an order becomes known.
Returns After Delivery
Delivery of an order does not automatically make a product eligible
for return or exchange.
Returns and exchanges are subject to separate eligibility requirements
and applicable conditions.
Please review our
Returns & Exchanges Policy
for more information.
Need Help With Delivery?
If you would like to confirm delivery availability,
estimated delivery time, or other delivery information
for a specific product or location, please contact our team.
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Important:
The standard estimated delivery timeframe is 2–5 business days
after successful payment confirmation and subject to product availability.
Actual delivery times, availability, and charges may vary according to
destination, order requirements, operational conditions, and applicable
delivery arrangements.