SHONATI has stores in Sharjah and Dubai.

Sharjah Store:
Al Wahda Road, Beside City Centre, Sharjah, UAE.

Wafi Mall Dubai:
Unit 516–521, Ground Floor, Phase 5, Plot 315–274, Umm Hurair 2, Dubai, UAE.

Sharjah Store:
Saturday: 9:00 AM – 11:00 PM
Sunday–Thursday: 9:00 AM – 10:30 PM
Friday: 2:00 PM – 11:00 PM

Wafi Mall Dubai:
10:00 AM – 10:00 PM daily.

Opening hours may vary during Ramadan, Eid, public holidays or special occasions. We recommend contacting the relevant store before visiting.

Yes. Product availability may vary between our Sharjah and Wafi Mall Dubai stores, as well as by model, colour and size.

Send the product name, product link, screenshot, SKU, required colour and size to the WhatsApp number of the store you plan to visit, and our team can check the latest available information.

Yes. Our team can help you compare luggage sizes, materials, wheels, handles, locks, interior capacity and other features based on your travel needs and budget.

You can contact either our Sharjah or Wafi Mall Dubai store on WhatsApp for assistance before visiting.

Delivery availability, charges and estimated delivery times may depend on the destination, order value, product type and current delivery arrangements. Enter your complete delivery address during checkout or contact our team before ordering to confirm the available delivery information for your location.

Return or exchange requests may be accepted within 14 days from the date of purchase, subject to the applicable SHONATI policy. The product must be unused, in its original packaging, in resalable condition and accompanied by the original purchase receipt. Requests may also be considered when the product has a manufacturing defect or when the wrong model, colour or size was supplied. All requests are subject to inspection and approval.

Return and exchange eligibility depends on the condition of the product and the applicable SHONATI policy.

Products that have been used, damaged after purchase, altered, or returned without their original packaging, tags, accessories or included items may not be eligible for return or exchange.

Certain hygiene-sensitive or non-returnable products may also be excluded where stated.

If you are unsure whether your item is eligible, please contact our team with your order details before returning the product.

Warranty coverage varies by brand, product and model and is subject to the terms and conditions provided by the manufacturer.

Where applicable, the warranty generally relates to eligible manufacturing defects and does not automatically cover normal wear and tear, misuse, accidental damage, cosmetic damage or damage caused during travel or transportation unless specifically included by the manufacturer.

For warranty assistance, please contact SHONATI with the product name, brand, model, proof of purchase and photos or details of the issue. Our team will help you check the applicable warranty terms and next steps.

Once a return has been inspected and approved in accordance with the applicable return policy, the refund will normally be processed using the original payment method where possible.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer or payment provider.

If you have any questions about an approved refund, please contact our team with your order number or proof of purchase so we can assist you.