At SHONATI, we want every purchase to be clear and straightforward.
Please review the conditions below before requesting a return, exchange, refund, or warranty service.
14-Day Return & Exchange Period
Return or exchange requests may be accepted within 14 days from the date of purchase,
provided that the item:
- Is unused.
- Remains in its original packaging.
- Is in resalable condition.
- Is accompanied by the original purchase receipt.
Approved refunds will be processed using the same payment method used for the original purchase.
When a Return or Exchange May Be Accepted
A return or exchange request may be considered in the following cases:
- The item has a confirmed manufacturing defect.
- The item supplied is incorrect, such as the wrong model, colour, or size.
- The item is unused, remains in its original packaging, and is in resalable condition in accordance with SHONATI’s store policy.
Items That Cannot Be Returned or Exchanged
Return or exchange requests will not normally apply in the following situations:
- Normal wear and tear.
- Damage caused by misuse, accidental damage, or improper use.
- Products that have been used, altered, modified, or customised.
- Discounted, clearance, or promotional items, unless a manufacturing defect is confirmed.
Refund Method
Where a refund is approved, it will be processed using the same payment method used for the original purchase.
- Cash payments: Approved refunds will be made in cash.
- Card payments: Approved refunds will be returned to the same card used for the purchase.
Processing times for card refunds may vary depending on the customer’s bank or card provider.
Warranty & Manufacturing Defects
Where a manufacturer warranty applies, warranty coverage and duration may vary depending on the
brand, product type, and specific model.
Manufacturer warranty coverage generally applies to eligible manufacturing defects only.
Warranty does not normally cover:
- Misuse or improper handling.
- Accidental damage.
- Normal wear and tear.
- Airline or transportation damage.
- Damage resulting from improper use or mishandling.
Customers may be required to provide valid proof of purchase when requesting warranty service.
For specific warranty coverage, please refer to the warranty information provided for the relevant brand and product model.
Before Requesting a Return or Exchange
To help us process your request efficiently, please keep the product, original packaging, accessories,
and purchase receipt available for inspection.
Eligibility for a return, exchange, refund, or warranty service is subject to verification of the product
condition and the applicable SHONATI or manufacturer policy.
Need Help?
If you are unsure whether your item is eligible for a return, exchange, or warranty request,
please contact the SHONATI team before visiting one of our stores.
Contact SHONATI
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WhatsApp – Sharjah Store
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WhatsApp – Wafi Mall Dubai
Important: Product eligibility, warranty coverage, and refund approval may vary according to
the product condition, brand, model, and applicable manufacturer terms. Proof of purchase may be required.