SHOPPING INFORMATION

1. What are the delivery charges for my purchase?

Delivery charges depend on your location and the details of your purchase. Share your delivery address and selected products with our team to confirm delivery availability and the applicable charge before making arrangements. You can reach us through our Contact Us page.

2. How long will delivery take?

The estimated delivery time depends on product availability, your address and the delivery arrangements for your purchase. Contact our team to confirm the expected timeframe. If you need your luggage or bag before a trip, mention your departure date when enquiring.

3. How can I check the status of my order?

Contact SHONATI with your order reference or purchase receipt to check the status of your purchase. Include your name and purchase date so our team can identify the transaction and help you confirm the next step, including any agreed delivery or collection arrangements.

4. How can I request an invoice for my purchase?

For invoice assistance, contact the SHONATI store that handled your purchase. Provide the purchase date, amount and any receipt or order reference to help our team locate the transaction. Keep your proof of purchase for future enquiries, including returns, exchanges or any applicable warranty support.

5. How can I check whether a product is available at SHONATI?

Send us the product link or model number, your preferred colour and size, and the branch you plan to visit. Availability can differ between our Sharjah and Wafi Mall Dubai stores. Contact our team before visiting to check the specific luggage, backpack or handbag you want.

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PAYMENT INFORMATION

6. When will my payment be charged to my bank account?

Payment timing depends on the payment method, the agreed payment arrangements and bank processing. Confirm the timing that applies to your purchase with our team before paying. If a transaction already appears on your bank statement, your bank can clarify whether it is pending or completed.

7. What is a wishlist, and how do I use it?

A wishlist lets you save luggage, bags and accessories you would like to revisit. Select “Add to wishlist” on a product, then open your Wishlist to view your saved items. Adding a product to your wishlist does not reserve stock or complete a purchase.

8. What should I do if I receive a damaged or incorrect product?

Contact SHONATI as soon as you notice the issue. Share your proof of purchase and clear photos of the product, packaging and any damage or incorrect details. Avoid using the item and keep the packaging while our team reviews the issue and advises you on the next steps.

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9. Can I change or cancel my order?

Changes and cancellations need to be checked against the status of your purchase. Contact SHONATI promptly with your order reference and explain what you would like to change. Our team can review your request and confirm the available options; submitting a request does not automatically confirm a change or cancellation.

10. What is package tracking, and how can I track my delivery?

Package tracking shows a shipment’s progress through the delivery process. If you have been given a courier tracking number or link, use it to check the latest updates on the courier’s website. If no tracking details have been provided, contact SHONATI with your purchase reference for assistance.