SHONATI respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what information we may collect when you use our website,
contact us, create an account, place an order, or interact with our services.

By using the SHONATI website, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

Depending on how you interact with SHONATI, we may collect information such as:

  • Your name.
  • Email address.
  • Telephone or mobile number.
  • Billing and delivery address.
  • Account information.
  • Order and purchase information.
  • Product enquiries and customer service communications.
  • Information you submit through website forms.

2. Payment Information

Where online payments are available, payment transactions may be processed
through authorised third-party payment service providers.

SHONATI does not intend to store complete credit or debit card details
directly on its website.

Payment providers may process information according to their own
privacy, security, and payment processing terms.

3. Information Collected Automatically

When you use our website, certain technical information may be collected automatically,
including:

  • IP address.
  • Browser and device type.
  • Operating system.
  • Pages visited.
  • Referral source.
  • Approximate location information derived from technical data.
  • Date and time of website activity.
  • Interaction and performance data.

This information may be used to maintain website security,
understand website usage, improve performance, and enhance the customer experience.

4. Cookies & Similar Technologies

SHONATI may use cookies and similar technologies to support website functionality,
remember user preferences, maintain shopping cart and account functions,
understand website performance, and measure user interactions.

Cookies may include essential cookies required for the website to operate
and analytics or measurement technologies used to understand website performance.

You may be able to manage certain cookies through your browser settings
or any cookie preference tools made available on the website.

5. Analytics & Website Measurement

SHONATI may use analytics and measurement services to understand
how visitors interact with the website.

These services may collect information such as page views,
device information, traffic source, session activity,
and other website interaction data.

We use this information to improve website usability,
understand customer journeys, evaluate marketing performance,
and identify technical or user-experience issues.

6. How We Use Personal Information

Information collected by SHONATI may be used to:

  • Process and manage orders.
  • Arrange delivery where applicable.
  • Respond to product and stock enquiries.
  • Provide customer support.
  • Manage returns, exchanges, and warranty requests.
  • Create and manage customer accounts.
  • Improve our website, products, and services.
  • Detect and prevent fraudulent or suspicious activity.
  • Maintain website security.
  • Measure website and marketing performance.
  • Send marketing communications where appropriate and permitted.
  • Comply with applicable legal or regulatory obligations.

7. Marketing Communications

Where you have chosen to receive marketing communications,
SHONATI may send information about products, promotions,
new arrivals, campaigns, or other relevant updates.

You may unsubscribe from marketing emails using the unsubscribe option
provided in the communication or by contacting us.

8. Customer Communication & WhatsApp

If you contact SHONATI through WhatsApp, telephone, email,
website forms, or other communication channels,
we may use the information you provide to respond to your enquiry
and provide customer service.

Communications made through third-party platforms may also be subject
to the privacy terms of the relevant platform provider.

9. Sharing Personal Information

SHONATI does not sell or rent personal information to third parties.

Information may be shared where reasonably necessary with service providers
that support our operations, such as:

  • Payment service providers.
  • Delivery and courier providers.
  • Website hosting and technology providers.
  • Analytics and measurement providers.
  • Email and communication service providers.
  • Security and fraud-prevention services.
  • Professional advisers or authorities where legally required.

We aim to share only the information reasonably necessary
for the relevant service or business purpose.

10. Data Security

SHONATI uses reasonable technical and organisational measures
intended to protect personal information against unauthorised access,
loss, misuse, alteration, or disclosure.

These measures may include secure website connections,
controlled access to systems, security monitoring,
and the use of trusted service providers.

However, no internet-based service or electronic storage system
can be guaranteed to be completely secure.

11. Data Retention

Personal information may be retained for as long as reasonably necessary
to fulfil the purposes for which it was collected,
support customer service and business operations,
resolve disputes, maintain records,
or comply with applicable legal and regulatory requirements.

Different types of information may be retained for different periods
depending on their purpose and applicable requirements.

12. Your Privacy Choices & Rights

Depending on the circumstances and applicable law,
you may be able to request access to,
correction of, or other appropriate action regarding
personal information associated with you.

You may also request to stop receiving marketing communications from SHONATI.

To make a privacy-related request, please contact us using the details below.
We may need to verify your identity before processing certain requests.

13. Third-Party Websites & Services

The SHONATI website may contain links to websites,
services, payment platforms, social networks,
or other services operated by third parties.

Their privacy practices are governed by their own policies,
and SHONATI is not responsible for the privacy practices
of independent third-party services.

14. Children’s Privacy

SHONATI’s website and online shopping services are intended
for customers who are legally able to use and purchase through these services.

We do not knowingly seek to collect personal information
from children through the website for independent online purchasing.
If you believe personal information has been submitted
inappropriately by a child, please contact us.

15. Changes to This Privacy Policy

SHONATI may update this Privacy Policy from time to time
to reflect changes to our website, services,
technologies, business operations, or applicable requirements.

When significant changes are made,
the updated version will be published on this page.

16. Contact Us

If you have questions about this Privacy Policy,
how your information is handled,
or would like to make a privacy-related request,
please contact SHONATI.

SHONATI
Email:
info@shonati.com
Website:
shonati.com

You may also contact our team through our
Contact Us page.


Last updated: September 2026